Privacy Policy

Your Privacy & Trust In Us Matters

Last updated: 8 October 2026

Your Trust Matters Deeply to Us

We hold your personal information, including your email address, with great care. We want to be transparent about how it’s used, and to honour the trust you place in us.

We do not sell, rent, or trade your data to anyone. Ever.

Privacy with Integrity and Care

We value your trust and your willingness to share your personal information with us. This Privacy Policy is our way of being transparent with you. We want to share how we receive, use, and protect what you choose to offer when engaging with our website and services.

1. Who We Are

We are a team dedicated to nurturing compassionate human connection through the practice of Nonviolent Communication (NVC). NVC Singapore operates this website and its enquiry service using hosted website and application servers. Public pages are delivered separately from the application service that receives and stores enquiries.

2. Information We Receive

When you reach out via our website, you may choose to share:

• Your full name

• Your email address

• Your phone number

• Your birth date

• Anything shared in a message

• The pillar, interests, preferred consultation format and enquiry answers you choose to provide

Our enquiry forms do not ask for government-issued IDs, credit card details, physical addresses or precise location. Please leave these out of messages. Payment providers handle payment details under their own policies.

3. Why We Request Information

The purpose of receiving your details is to support clarity, continuity, and connection in our communication with you. Specifically, we may use your information to:

• Respond to your requests or questions

• Confirm your participation in training sessions

• Inform you of relevant updates (e.g., timing or venue changes)

• Share future learning opportunities, if you’ve requested to hearing from us

• Payment collection

We do not use your information for advertising, profiling, or unsolicited outreach.

4. How We Safeguard Your Data

Information sent through our website and enquiry service is protected in transit using HTTPS. Account and administrative pages require authentication. Relevant information is also processed by the hosting, email, CRM, billing and booking services described below.

Information may be held in our application database, operational logs, email, CRM, billing and booking systems, and protected backups. These systems support enquiries, accounts, registrations, payments and booked services.

5. Working with Trusted Services

To run our website and respond to you effectively, we may rely on:

• Website and application hosting – to deliver public pages and receive and store enquiry submissions

• Email Providers (e.g., Gmail) – to reply to your emails

• CRM and billing systems – EspoCRM supports contact and registration records; Stripe processes card payments, and our billing gateway and SolidInvoice support invoices and payment records

• Cal.com, Google Calendar and Zoom – to organise and deliver booked consultations

These services process relevant information to deliver the functions described above. Their own terms and privacy policies also apply.

6. Your Choices and Rights

Depending on your location, you may have the right to:

• View the personal data we’ve received from you

• Request corrections or deletion

• Withdraw your consent at any time

• Share concerns with a data protection authority, if applicable

To make any of these requests, simply reach out to us at info@nvc.sg . We’ll respond with care and clarity.

7. How Long We Keep Your Information

Records are held in separate application, email, CRM, billing, booking and backup systems. Deleting an account does not automatically delete all associated records in those systems. Please contact info@nvc.sg to ask about a particular record or to request deletion; the request needs to be considered across the relevant systems.

8. Reach Out to Us

Questions, clarifications, or requests? You’re warmly welcome to contact us: info@nvc.sg

9. If This Policy Changes

We may occasionally revise this policy. When we do, we’ll update the date at the top. Any changes will reflect our ongoing intention to meet your needs with honesty, clarity, and care.

Website measurement

We use Plausible Analytics, hosted on our service infrastructure, to understand visits to our public pages and actions such as saved enquiries and requests for a community sign-in link. This measurement uses no analytics cookies or persistent visitor identifiers. We send page paths, campaign slugs and referring website origins, together with a small set of action names and service pillars. We exclude form answers, contact details, sign-in and booking tokens, and private account pages from these events. Plausible processes the visitor’s IP address and browser user agent to produce aggregate statistics; these are not stored as raw visitor identifiers in its analytics database.